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Providing Feedback & Feature Requests

NudgeAI is constantly evolving and striving to provide better service through the valuable opinions and suggestions of actual users like you. If you have any thoughts while using NudgeAI, areas for improvement, or ideas for new features you'd like to see, please feel free to share them with us at any time! Your voice makes NudgeAI stronger.

Here are the main channels through which you can submit your feedback:

  • When you access the NudgeAI app admin page (dashboard, settings page, etc.), you can chat with us in real-time via the blue speech bubble-shaped chatbot icon at the bottom right of the screen.
  • During the chatbot consultation, if you mention things like "feature suggestion," "feedback," or "improvement idea," we will ensure your valuable opinions are accurately relayed to the relevant team and actively reflected in service improvements.
  • Providing feedback directly within the app can facilitate more specific discussions based on an understanding of the features or situations you are currently using.

2. Submit via Customer Support Email

  • If you prefer to write a more detailed message or want to attach relevant materials (e.g., reference images), you can send your feedback to the NudgeAI Customer Support team via our official email address.
  • NudgeAI Official Support Email: support@nudgeaiapp.com (Example)
  • Indicating "[Feedback]" or "[Feature Suggestion]" in the email subject line will help us identify and process your message more quickly.

What Kind of Information is Helpful?

  • Specific Context: It's helpful if you can specifically describe what feature you were using when you encountered an inconvenience, or in what situation you felt a new feature was needed.
  • Expected Impact: Letting us know what improvements you anticipate if your suggested idea or enhancement is implemented will greatly help us understand its value.
  • Compliments and Encouragement are Welcome Too!: If you have any positive experiences or aspects you'd like to praise while using NudgeAI, please let us know. It's a great encouragement to our team.

All your opinions serve as the foundation for making NudgeAI a more powerful and user-friendly service. We are always listening to your voice so that NudgeAI can be of practical help in operating your Shopify store. Please don't hesitate to share your valuable feedback!