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Billing & Invoices

All subscription-related account management, including NudgeAI app fees, is handled through your Shopify store's centralized billing system. This allows you to manage everything conveniently and securely in a way you are already familiar with. You do not need to enter separate payment information within the NudgeAI app or navigate complex account management pages.

1. Key Account Management Items & How to Access Them (within Shopify Admin)

a. Changing Your Payment Method

  • NudgeAI app fees, like your Shopify store operating fees, are automatically charged to your primary payment method registered with Shopify.
  • If you wish to change your payment method (e.g., credit card information), you can do so in your Shopify admin panel:
    1. Log in to your Shopify admin.
    2. Click on 'Settings' in the bottom left menu.
    3. In the Settings menu, select 'Billing'.
    4. In the 'Payment methods' section, you can view your currently registered payment methods and modify them or add a new one as needed.
  • The payment method changed here will apply equally to your Shopify store operating fees and all Shopify app subscription fees, including NudgeAI.

b. Viewing Invoices

  • Your monthly or annual Shopify invoices, which include NudgeAI app fees, can be found in the 'Billing' section of your Shopify admin panel.
  • The 'Billing' page provides a detailed view of past charges. Each invoice clearly itemizes all app subscription fees, including NudgeAI, alongside your Shopify store operating fees for transparent management.
  • You can also download each invoice as a PDF file if needed.

2. Conclusion

NudgeAI's subscription billing and related account management are handled entirely through Shopify's secure and integrated billing system. This is to help you efficiently manage all your Shopify-related expenses in one place, without needing to manage payment information across multiple platforms.

If you have additional questions or encounter any difficulties with account management, please refer to Shopify's billing help documents or contact the NudgeAI customer support team for friendly assistance.