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Cancellation Policy

You can cancel your Nudge AI subscription at any time.

How to Cancel Your Subscription

  1. Log in to your Shopify admin.
  2. Go to Settings > Apps and sales channels.
  3. Find the Nudge AI app and click the '...' button next to it, then select Uninstall or Remove.
  4. Optionally, you can select a reason for uninstalling.

  5. Click Uninstall or Remove again to confirm.

  6. App removal is processed immediately.

  7. Depending on your billing cycle, you might still have access to the service for the remainder of the current period.
  8. You will not be charged for the next billing cycle.

Data Retention Policy

Even if you cancel your subscription, all High-value email data collected through Nudge AI is securely retained:

  • Data Ownership: All collected email data belongs entirely to you, the store owner, and is stored in your Shopify customer database.
  • Data Access: You can continue to access and utilize your email list through the Customers section of your Shopify admin panel even after cancellation.
  • Marketing Platform Integration: Email data already synced with integrated email marketing platforms (like Klaviyo, Mailchimp, etc.) will remain available on those platforms after cancellation.